For small NDIS providers, anywhere in Australia
You have to register with the NDIS Commission, and registering means an audit. We prepare what the auditor asks to see: your policies, your incident and complaints registers, your worker screening records and your self assessment. The evidence goes into one indexed folder, so the auditor can find each item without asking twice. Fixed price from A$790, and most projects run four to six weeks.
Four ways in
Applying for the first time, keeping on top of it month by month, or answering a finding that has already landed. If none of those is you yet, the free scorecard tells you which one will be.
Registration preparation. We write the policies for the supports you actually deliver, fill in your self assessment and build the evidence folder your auditor works through. Two 60 minute sessions get your nominated people ready for the interview. Two rounds of responses after the audit are included.
A$790 to A$3,290
View registration preparationMonthly support. You send the month's incidents, complaints and new worker records. We update your registers and policies, tell you what is missing and send the work back. Four mock audits a year, an annual gap review and one remote audit support day are included.
A$199 to A$629 a month
View monthly supportAudit Rescue. Send the finding and within 48 hours you get a free written read on what closing it involves. After that we write the root cause analysis and the corrective action plan in the Commission's format, and draft the response for you to approve.
A$1,990 or A$3,990
View Audit RescueFree scorecard. Answer the questions about your policies, registers and records. Back comes a two page report rating six areas red, amber or green, with the first action for each one. Read the full sample report.
free
View the free scorecardStart with one question: do you deliver SIL or high intensity supports?
If you do, the scope is wider and the price is A$3,290. A$1,645 when you sign, A$1,645 when the final pack lands.
If you do not, certification is A$1,890, split the same way at A$945 and A$945.
Verification is A$790 in full on order, and it applies only when the Commission puts you on the simpler pathway. We do not charge GST, so these are the amounts you pay.
Micro is A$199 a month, Standard is A$349 and Complex is A$629. Your worker count, your sites and your SIL scope decide the tier.
You commit to three months by direct debit, and after that it runs month to month until you give written notice. We do not charge GST.
The triage is free. Up to three findings at one site is A$1,990, and a full corrective action plan at one site is A$3,990.
More sites, or an enforcement matter, is quoted after the triage and starts at A$3,990. Half when you sign, half when the plan is delivered. We do not charge GST.
Your auditor's fee is separate and you pay them directly. The pathway follows whichever supports and modules the Commission confirms for you, so we put your scope in writing before any paid work starts. Every price here is our whole fee.
The free scorecard shows which of the six areas are ready for your auditor and what to fix first. We then write or update your policies, index your evidence folder and brief your people for the audit interview, at your fixed fee.
If you missed 30 September, the transition no longer protects your SIL delivery.
When the folder is a mess
Rosters, staff and participants come first, and the policy folder is the thing that slips. We go through what you already have, name every document and record that is missing, and put a person and a date against each one.
What working with us feels like
Your entity, the supports you deliver, your sites, how many workers, who keeps which record. It goes in writing and you confirm it before a word is drafted.
Policies come back written around your roles and your shift patterns. You read them as the person who has to follow them, and you mark anything that does not match how you work.
Where a document says the Commission requires something, we check it against the source and record the date we checked. The principal reads and approves every document before it leaves us.
Each open item names the record needed, the person who owns it and the date it is due. Nothing on that list says review your processes.
Send a written question about your situation, your timing or the price, and you get an answer within one business day. Already have a finding or a notice? Email a redacted copy with participant and worker names removed, and the triage is free. See what Audit Rescue covers.
